Privacy Policy
This Privacy Policy explains how Home Sparkle processes personal data when visitors use the website, request move-in or move-out cleaning, or communicate about a service. It also describes the main categories of data, the purposes of processing, sharing practices, retention, and the rights available under applicable law.
Purposes of Processing
We use personal data to respond to inquiries, review property conditions, confirm scope and handover timing, prepare custom quotes, arrange appointments and access, carry out the cleaning visit, complete handover, manage payments, maintain records, handle support issues, and meet legal or accounting obligations. Data may also be used to operate and secure the website and to improve internal service administration.
Service Providers
We may share personal data with service providers that support website hosting, communication handling, scheduling, payment processing, document storage, or similar operational functions. These parties act under instructions or contractual obligations appropriate to their role. We do not authorize them to use the data for unrelated purposes.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect rights, or support the establishment, exercise, or defense of legal claims. We may also share information where necessary to prevent misuse of the website or to address security concerns.
Your Rights
Subject to applicable law, individuals may have rights to access their data, correct inaccurate information, request deletion, restrict certain processing, object to processing based on legitimate interests, and receive a copy of data they provided in a structured form where portability applies. These rights are not absolute and may be limited by legal obligations or the need to defend claims.
How to Make a Request
To exercise a privacy right, a person should provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details to verify identity or to understand the scope of the request. If a request cannot be fully satisfied, we will explain the reason to the extent permitted by law.
Data Retention
We keep personal data only for as long as needed for the inquiry, quote, booking, service delivery, accounting, dispute handling, or legal compliance connected with the request. When the relevant period ends, data is deleted, anonymized, or archived in a limited form where required by law or for legitimate record-keeping.
Policy Updates
If this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. We may provide additional notice for material changes when appropriate. Users should review the policy periodically to remain informed about current processing practices.
Contact Details
Data We Collect
We may collect identification and contact details, property and access information, booking details, communication content, service preferences, payment-related records, and condition photos where provided. We also process technical data such as device, browser, and log information when the website is used.
Sources of Data
We receive data from users when they submit an inquiry, request a quote, arrange access, or confirm an appointment. Some data is generated during service administration, such as records of communications, scheduling, and website logs. Where condition photos are shared, they are processed as part of the service record.
Types of Cookies
Session cookies may help the site function during a visit, while persistent cookies may remember limited settings or preferences. Technical cookies may support security and performance, and similar tools may be used to understand how pages are accessed. We do not describe cookies as optional unless they are not needed for core site functions.
Cookie Controls
Where cookies are used, users can manage them through browser controls, including blocking or deleting cookies already stored. Some site functions may not operate correctly if certain cookies are disabled. Browser settings do not remove processing that is necessary for basic site operation or for records already collected through a service request.
GDPR Notice
We act as a data controller for personal data processed through the website and service inquiries. GDPR requires a lawful basis for processing, transparency about data use, and respect for data subject rights. The legal basis may depend on the context, including performance of a contract, steps taken before entering a contract, legal obligations, or legitimate interests where permitted.
GDPR Rights
Where GDPR applies, individuals may request access, rectification, erasure, restriction, objection, and data portability, subject to legal limits. Consent may be withdrawn where processing is based on consent, without affecting prior lawful processing. A complaint may also be raised with the competent supervisory authority if required by law.